1. Information We Collect
When you use TopUp.game, we may collect:
- Transaction Information: Game Player ID, purchase denomination, payment reference numbers (no full card details stored)
- Contact Information: Name and email address when contacting support or creating an account
- Technical Information: IP address, browser type, operating system, and cookie data
- Location Information: Country derived from IP address, used to route you to the appropriate localized platform
2. How We Use Information
We use your information to process top up orders, send order confirmations, provide customer support, detect and prevent fraud, improve our platform, and comply with applicable laws worldwide — including GDPR for users in the European Economic Area.
3. Payment Security
TopUp.game does not store credit or debit card details. All payment transactions are processed by PCI-DSS level 1 certified payment providers. PayPal, Apple Pay, and Google Pay transactions are handled by those platforms under their own security protocols.
4. Data Sharing
We do not sell, rent, or trade your personal data. We share information only with payment processors (minimum required for transaction completion), game publishers (your Player ID to deliver purchased items), trusted service providers bound by confidentiality agreements, and legal or regulatory authorities when required by applicable law.
5. Cookies
We use the user_locale cookie (365 days) to store your locale preference, session cookies for platform functionality, and anonymous analytics. You can manage cookie preferences through your browser settings or via our cookie banner.
6. International Data Transfers
As a global platform, your data may be transferred to and processed in countries outside your home jurisdiction. We ensure such transfers comply with applicable data protection laws including GDPR adequacy decisions or Standard Contractual Clauses where applicable.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data
- Object to or restrict processing
- Data portability (GDPR)
- Lodge a complaint with your local data protection authority
To exercise your rights: privacy@topupjp.online
8. Contact
For privacy questions: privacy@topupjp.online or visit our Contact page.