1. Acceptance of Terms
By accessing and using TopUp.game ("Platform"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services. Continued use of the Platform constitutes your acceptance of any updates to these terms.
2. Service Description
TopUp.game provides game virtual currency and in-game item top up services for a wide range of popular online games. We act as an authorized reseller and intermediary between users and game publishers, facilitating the delivery of digital goods to your game account.
3. Ordering Process
To place a top up order on TopUp.game:
- Select the game and the denomination you wish to purchase
- Enter your Player ID or game account details accurately — double-check before proceeding
- Choose your preferred payment method and complete the payment
- Your order will be processed and delivered to your game account
You are solely responsible for entering the correct Player ID. TopUp.game cannot be held liable for deliveries made to an incorrect account due to user input error.
4. Payment
All prices displayed on the Platform are in Philippine Peso (PHP) and include applicable taxes. We accept a wide range of Philippine payment methods including GCash, Maya, GrabPay, online banking, and major credit/debit cards. Prices are subject to change without prior notice. Completed payments are binding and cannot be reversed except under the conditions outlined in our Refund Policy.
5. Delivery
Most top up orders are processed instantly, typically within 1 to 5 minutes of payment confirmation. In some cases — such as during high-traffic periods or for certain game titles — delivery may take up to 24 hours. If your order has not been delivered within 24 hours, please contact our support team immediately.
6. Refund Policy
Refunds are available under the following circumstances:
- The top up was not received in your game account within 24 hours of payment confirmation
- The wrong item or denomination was delivered due to an error on our part
- A confirmed duplicate charge (double payment) occurred for the same order
Refunds will not be processed in the following cases:
- The user entered an incorrect Player ID at the time of ordering
- The in-game item was already consumed or used after delivery
- The request is made more than 7 days after the order date
To request a refund, contact us at support@topupjp.online with your order details.
7. Prohibited Use
Users are strictly prohibited from:
- Using the Platform for any fraudulent or illegal purpose
- Filing a chargeback or payment dispute without first contacting our support team
- Abusing promotions, discount codes, or referral programs
- Using automated bots or scripts to place orders
- Reselling top up credits purchased on our Platform without written authorization
Violation of these prohibitions may result in immediate account suspension and legal action where applicable.
8. Limitation of Liability
TopUp.game shall not be liable for any losses or damages arising from:
- Downtime or technical issues on the game publisher's servers
- Changes to game publisher policies or item values
- Incorrect information provided by the user
- Force majeure events including natural disasters, power outages, or network failures
Our total liability to you for any claim shall not exceed the amount paid for the specific transaction in question.
9. Contact
If you have any questions about these Terms & Conditions, please contact us at support@topupjp.online or visit our Contact page.