1. Information We Collect
When you use TopUp.game, we may collect the following information:
- Transaction Information: Your game Player ID, purchase denomination, and payment reference numbers (we do not store full card details)
- Contact Information: Your name and email address when you register an account or contact our support team
- Technical Information: IP address, browser type, operating system, and cookie data required for platform operation
- Location Information: Country of origin based on IP address, used to display relevant content and pricing in PHP
2. How We Use Information
The information we collect is used to:
- Process and complete your game top up orders
- Send order confirmations and important account notifications
- Provide effective customer support
- Detect and prevent fraud and abuse of our platform
- Improve our services and overall user experience
- Comply with applicable laws and regulatory requirements in the Philippines
3. Payment Security
We take payment security seriously. TopUp.game does not store your credit card or debit card details on our servers. All payment transactions are processed by PCI-DSS compliant payment providers, ensuring your financial information is handled to the highest industry standards. Payment reference numbers are stored only for order tracking and fraud prevention purposes.
4. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share information only in the following limited circumstances:
- Payment Processors: To complete your transaction (only the minimum information required)
- Game Publishers: Your Player ID is shared to deliver the purchased in-game items to your account
- Service Providers: Technical partners who assist in operating the platform, all bound by confidentiality agreements
- Legal Authorities: When required by law or a valid court order
5. Cookies
We use cookies on TopUp.game for the following purposes:
- Storing your locale preference (
user_localecookie, retained for 365 days) so you always see the Philippines site with PHP pricing - Session management to keep you logged in during your visit
- Anonymous platform usage analytics to help us improve our services
- Security and fraud prevention
You may configure your browser to refuse cookies; however, doing so may affect certain features of the platform, including locale detection.
6. Your Rights
You have the following rights regarding your personal data held by TopUp.game:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of any inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations
- Right to Object: Object to processing of your data for certain purposes
- Right to Lodge a Complaint: Submit a complaint to the National Privacy Commission of the Philippines
To exercise any of these rights, contact us at support@topupjp.online.
7. Contact
For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact our Privacy team at privacy@topupjp.online or visit our Contact page.