1. Information We Collect
When you use TopUp.game, we may collect the following information:
- Transaction Information: Your game Player ID, purchase denomination, and payment reference numbers
- Contact Information: Your name and email address when you contact our support team
- Technical Information: IP address, browser type, operating system, and cookie data
- Location Information: Country of origin based on IP address, used to display relevant content and MYR pricing
2. How We Use Information
The information we collect is used to:
- Process and complete your game top up orders
- Send order confirmations and account notifications
- Provide effective customer support
- Detect and prevent fraud and platform abuse
- Improve our services and user experience
- Comply with applicable laws and regulations in Malaysia, including PDPA 2010
3. Payment Security
TopUp.game does not store your credit or debit card details. All payment transactions are processed by PCI-DSS compliant payment providers. Touch 'n Go, GrabPay, Maybank, and other payment tokens are handled directly by those platforms and never stored on our servers.
4. Data Sharing
We do not sell, rent, or trade your personal data. We may share information only with payment processors (to complete transactions), game publishers (your Player ID to deliver in-game items), trusted service providers bound by confidentiality, and legal authorities when required by law.
5. Cookies
We use cookies to store your locale preference (user_locale, 365 days), manage sessions, and for anonymous analytics. You may disable cookies in your browser settings, though this may affect locale detection.
6. Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have rights to access, correct, and withdraw consent for processing of your personal data. To exercise these rights, contact us at support@topupjp.online.
7. Contact
For privacy questions, contact our team at privacy@topupjp.online or visit our Contact page.